Salesforce this week made a series of moves that aim to expand the role of customer relationship management software and reinvent it into something resembling a business operating system. We'll sum up ...

Managing customer relationships effectively is crucial for a thriving business. Understanding and satisfying customer needs are the foundation for success and competitiveness. But how can this be ...

Salesforce today announced Einstein Relationship Insights (ERI), an AI-powered research tool that autonomously explores the internet and internal data sources to discover relationships between ...