A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Lean Six Sigma is a process improvement methodology that combines the benefits of both Lean manufacturing techniques and Six Sigma to help companies streamline operations, increase value and reduce ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Any time an organization looks to make changes using process improvement methodologies, it often meets heavy internal resistance from the “doers.” These individuals are responsible for instituting ...

This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.