Despite the image projected by one leading insurer in a popular advertising campaign, the vehicle damage claim process is not working. Repair experts are frustrated, customers are angry and insurance ...

Recent findings indicate that health insurance providers are grappling with a surge in policyholder dissatisfaction. Star ...

Regulator asks insurers to conduct 'root-cause analysis' of complaints and improve oversight of agents, brokers and digital ...

Policyholders are voicing dissatisfaction with life insurers, with thousands lodging complaints annually. Bharti AXA Life ...

The guide sits within AFCA’s broader EDR response materials, which outline what financial firms should provide once internal ...